I was doing some reading on digital disturbances and came across the whole debate on personally bashing designers by name. I think when you (general you) start getting on a personal level by calling people names, attacking character, and such, you are stepping over the line and missing the point. Now, I wholeheartedly agree with voicing your opinion about digital products: what you hate, what you love, what bugs you, what you want to see more of, etc, etc, and all that crap, but what is the real point of talking about how mean, selfish, or nasty someone is? In real life, they may be the biggest bitch on the planet but how do you (again, general you) really know that? Unless you have had actual bitchy customer service or something, then you really don't know. Speaking of that, let me know who has crappy customer service so I can make sure I don't shop there.
A note to designers: don't let the I can't stand this product or look how bad this is get to you personally. It's called business. Customers have the right to discuss their likes and dislikes and what the hell, it may actually be some helpful advice!
Edited to add: someone just emailed and asked if I would delete comments if people start name calling. For the record, nope, I am not going to delet anything. We are all adults and I am not a babysitter. I may not always agree, but I will respect your free speech.
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Maybe you haven't had any designers be mean and nasty, but I have. Some of what is said is true.
Before DST came about, designers and customers usually stuck to their own boards. Then DST became the place for everyone to hang. I know that I got to know designers that I would never have known unless I worked with them, if it hadn't been for the designer conference room there. I got to know customers on another level too.
I think because of this, that fine line between customer and designer got stepped over and some people feel or think that they have a right. They don't of course, but that isn't going to stop them.
I've had designers be nasty to me too but I tell my friends, I don't go running around telling everyone. If people ask, I just say I've had a bad experience and leave it at that.
Just cause you see these designers on the board being all so nicey nicey does not mean that they are same way in private. Or the ones who do voice their opinions are just opinionated. You should see half of the stuff they write in private, asking their CT to bump threads for them, start a thread about them, or pimp how great their product is.
Or how they make fun of other scrappers or designers, put them down. It is pretty sad and high schoolish.
Or how about the designers who write on their blogs crazy and mean stuff like complaining about things or others. To me, it just makes them look so shallow or bitchy.
"Just cause you see these designers on the board being all so nicey nicey does not mean that they are same way in private."
Oh I'm sure there are some that aren't all sunshine and butterflys but in the grand scheme of things, I don't give a damn whether the designer is nice or not, just whether I like the products they are putting out. Know what I'm saying? I just don't really see the need to scream so & so is a bitch 0r so & so sucks. I don't buy based on personality. If I did, I'd probably be buying some shitty designs cause I'm sure some of the crap I see out there has been designed by some real sweet June Cleavers.
I had some issues with an order at Little Dreamer and I was so amazed to get a quick reply from M.Coleman trying to help me out. It took a bit, but she was so nice and patient and even checked back a few days later to be sure I got my downloads and stuff. I thought that was great and that she had gone way out of her way.
On the other hand, I had an issue with The DigiShoppe during one of their sales, and I wasn't too happy with the customer service I received. I was trying to explain what was happpening and all the person wanted to do was keep re-iterating the same thing (that wasn't working for me) -- after multiple emails back and forth and two days later, the "rep" replied back to me in a less than friendly way about how she had answered me properly, but I hadn't done the steps she said. I wasn't happy at all. I got no follow up, or even a message about it. I felt very slighted, and I do understand people have bad days. I will still shop there, but I wont even look at that person's work anymore, no matter how much I love it.
Well, if you were serious about telling you about BAD customer service, the worst experience I've ever had was at My Digital Muse. The store owner was extremely rude to customers about something that she should have been doing her best to handle. She actually made a post on the store's forum stating that she would ONLY accept emails about that issue at a certain email address and during certain hours. (WTF?) And if you missed those certain hours? Too effin' bad for you, you had to wait until the next set of dictated hours. That same store owner has also been extremely rude to other store owners when their sites had computer problems/issues. I will not ever spend another hard-earned dime at that store. :(
LMAO blogs like this reminds me of that A**Hole Perez Hilton!!!! bashing celebs and stuff. but to make a point.... so say "celebs" know what kind of business their getting into, so they need to learn to take the good with the bad and dont let the critism and such get to them, kwim? anyways, when you make it to "perez's" site, you know you made it BIG, isnt that what you wanted, to be "famous"..... and when your famous your bound to get bashed. i mean welcome to the real world! we're not walking around in willy wonkas factory were everythings sugar coated and sweet....
they need to feel lucky... celebs get it way worst. look at say britney...... atleast there isnt layouts of their Va J J's floating around in the gallerys.
i love free speech!!! :-D
It's one thing to say you don't like a certain line of products, we're all entitled to that, but to bash someone publicly, well that's beyond childish, especially if you get to bashing their personal life. If you get poor customer service somewhere, feel free to mention that you had poor customer service at 'such and such' shop, but unless you've had personal experience and can back it up, just keep it to yourself. Don't jump on the 'let's bash this person just because we can and nobody knows who we are' bandwagon. Personal attacks on an individual, especially if you have never had personal dealings with that individual, or have never met them in person are just wrong.
I agree that there is no reason to bash someone personally on a blog about scrapping. If you are unhappy with a scrapbooking product or service then you can talk about that. I mean why would we bash Fast Food restaurants on a scrapbooking blog? Ya know? I think attacking someone PERSONALLY is immature and beside the point. Someone could be a TOTAL bitch that you buy your favorite products from, but how would you know that? Just put yourself in their shoes and treat them how YOU would want to be treated. I tell my kids that ALL THE TIME ! I keep finding out that just because you call someone an "adult" doesn't mean they "act" like one. =)
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